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Returns and Refunds

  • What is your return policy?

    Any 'mingo item can be refunded if it is returned within 30 days. To be eligible for a return your item must be unused and in the same condition you received it in with the original packaging. Please allow 2 to 4 days for us to process your refund once it is received. We will notify you by email when the refund has been issued!

    Customers are responsible for the cost of shipping to return items.

  • Do you offer a refund if I have used my 'mingo?

    Unfortunately we are unable to offer a refund on open or used 'mingo's. We can offer exchanges but shipping costs are the responsibility of the customer and are not refundable.

  • Where do I send my order back to?

    Please send your order back to:

    Wild Mingo
    PO box 6065
    Caulfield South, 3162
    Melbourne, Australia

    We will notify you when your return is received and approved. Your refund will be processed via your original method of payment. We recommend using a tracked service to ensure your 'mingo arrives safely back to us. You assume any risk of theft, loss or damaged goods during transit and we recommend you insure your package. Wild Mingo will not be responsible for packages that are lost or damaged in transit.

  • I still have questions

    That's ok we have lots too! If you have more questions please reach out and we'll get back to you!